Warranty Policy
Warranty Terms
We want you to shop with confidence. Every refurbished iPhone, iPad, and Apple Watch sold by Refurb Phone is covered by a 24-month warranty against technical defects and manufacturing defects, in addition to your statutory consumer rights in the UK and the EU.
What’s Covered
- Hardware defects that occur during normal use (e.g., motherboard, buttons, microphones, speakers, cameras, ports, biometric features if present).
- Screen defects not caused by drops or pressure damage.
- Charging and connectivity issues (e.g., USB/Lightning port, Wi-Fi/Bluetooth failure).
- Functional battery defects and sudden failure.
What Is Not Covered
- Accidental damage (drops, bumps, broken screens) or water damage.
- Cosmetic wear and tear consistent with the device’s condition.
- Unauthorized repairs, modifications, or opening of the device.
- Software issues, third-party app issues, or data loss.
- Damage caused by unsupported accessories or chargers.
Battery & Battery Health
All devices are sold with a minimum battery health of 80% at the time of sale (often higher). The warranty covers functional battery defects and sudden failure. Normal capacity loss due to use is not covered.
Water Resistance
The water resistance of used/refurbished devices may diminish over time. We do not guarantee water resistance for refurbished Apple Watches or iPhones/iPads, and water damage is excluded from the warranty.
Accessories
Included accessories (charging cable/strap) are covered against defects upon receipt. Cosmetic wear and tear on accessories is not covered by the warranty.
Condition Indicators
Like New
Looks virtually new with minimal or no visible signs of use.
Very Good
Slight signs of use that are barely visible.
Used
Visible cosmetic wear, fully functional and tested—the most affordable option.
How to File a Warranty Claim
- Contact us: Email sales@refurbphone.eu with your order number, model/IMEI, a description of the defect, and any photos or videos.
- Backup & Log Out: Back up your data and log out of iCloud/Find My (for Apple devices) before shipping the device.
- Packaging: Pack the device securely. We’ll send you return instructions and an RMA reference.
- Evaluation: Our technicians will inspect the device. If the defect is covered under warranty, we’ll follow the solution described below.
Solution
If a defect is confirmed and covered, we will, at our discretion:
- Repair the device with appropriate parts; or
- Replace it with a device of equal or higher quality/specifications; or
- Offer an alternative solution in accordance with UK and EU consumer rights.
Shipping Costs
We cover all shipping costs for warranty claims, both ways.
Response & Turnaround Times
We typically confirm claims within 1–2 business days and aim to complete repairs within 3 business days of receipt. If parts are needed, this may take longer; we’ll keep you updated.
Important Notes
- Keep your proof of purchase. The warranty applies to the original purchaser and is non-transferable.
- The warranty is void if the device has been opened or modified by an unauthorized party.
- We are not responsible for data loss. Always back up your data before sending a device in for repair.
Quick FAQs
How long is the warranty valid?
24 months from the delivery date, for technical defects and manufacturing defects.
Is battery capacity loss covered by the warranty?
Gradual capacity loss is normal and is not covered by the warranty. Functional defects and sudden failure are covered.
Do you guarantee water resistance?
No. Water resistance diminishes over time; water damage is excluded from the warranty.
What do I need to include with a warranty claim?
Just your device (unless otherwise requested), proof of purchase, and the RMA number. Be sure to back up your device first and disable iCloud/Find My.
How long does a repair or replacement take?
We aim to complete repairs within 3 business days of receipt.
