Privacy Policy

Privacy Policy

This privacy policy explains how Refurb Phone collects, uses, and protects your personal data when you visit our website or purchase our products. We comply with UK GDPR and EU GDPR data protection standards.

What Information We Collect

  • Personal data – name, email address, phone number, billing and shipping addresses.
  • Order information – products purchased, payment method (securely processed by third-party providers).
  • Account information – if you create an account with us.
  • Technical data – IP address, browser type, device information, and cookie IDs.
  • Communication data – emails, messages, or phone calls you send us.

How We Use Your Information

  • To process and fulfill your orders
  • To provide customer service and handle complaints/returns
  • To send important service updates (e.g., order or shipping confirmations)
  • To improve our website and services
  • To comply with legal or regulatory obligations
  • With your consent: to occasionally send marketing or promotional offers (you can opt out at any time)

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Necessary for the performance of a contract—to fulfill your order and provide services.
  • Legal obligation – to comply with applicable laws and regulations.
  • Legitimate interest – to prevent fraud, secure our site, or improve the customer experience.
  • Consent – for optional marketing communications.

Sharing Your Information

We never sell your data. We may only share it with trusted third parties when necessary to operate our business:

  • Payment providers (for secure transaction processing)
  • Delivery and courier companies (to deliver your orders)
  • IT and web hosting providers (to ensure the secure operation of our website)
  • Legal or regulatory authorities, if required by law

Cookies & Tracking

We use cookies and similar technologies to improve your experience, remember your preferences, and gain insights into site traffic. You can manage or disable cookies in your browser settings. See our Cookie Policy for more details.

Your Rights (UK & EU GDPR)

You have the following rights regarding your personal data:

  • Right of access – request a copy of the data we hold about you.
  • Right to rectification – correct inaccurate or incomplete data.
  • Right to erasure – request the deletion of your data, subject to legal obligations.
  • Right to restriction of processing – under certain circumstances.
  • Right to data portability – receive your data in a structured, machine-readable format.
  • Right to object – to direct marketing or certain types of processing.

To exercise any of these rights, please contact us using the information below.

Data Retention Period

We retain personal data only for as long as necessary to fulfill the purposes described here, or as required by law (e.g., tax/accounting obligations).

Data Security

We take technical and organizational measures to protect your data against unauthorized access, loss, or unlawful processing. This includes SSL encryption, access controls, and staff training.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy policies of these external sites.

Contact

Quick FAQs

Do you sell my personal data?

No. We never sell your personal data. We only share it with trusted service providers to fulfill your orders and provide services.

How can I view or delete my data?

You can request to view or delete your data at any time by sending an email to sales@refurbphone.eu.

Do you store my payment card information?

No. Payment card information is securely processed by PCI-certified payment providers and is not stored by Refurb Phone.

What cookies do you use?

We use cookies to remember preferences, improve site performance, and measure traffic. You can disable cookies in your browser at any time.