Return Policy

Return Policy

14-Day Cancellation Policy; RMA Required; Email & Phone Support; 24-Month Warranty

Cancellations & Refunds

Under EEA distance selling regulations, you may cancel your order within 14 calendar days from the day you receive the package. You then have an additional 14 days to return the goods to us. Items must be returned in the same condition as when received and must not be damaged.

If a product is received damaged upon delivery, this must be reported within 24 hours of receipt. Please use the contact information below for this purpose. Failure to report this within the specified timeframe may result in an administrative fee or refusal of the device, at our sole discretion.

Repair or Replacement Under Warranty

All cell phones and tablets come with a 24-month warranty, unless otherwise stated. If a covered defect occurs, we will first attempt to repair the device; if this is not possible, we will offer an appropriate replacement.

Refund Timelines

Once your return arrives at our warehouse, it is typically processed within 3 business days (excluding weekends and holidays). After inspection, we will issue the refund within 3 days. The amount usually appears on your statement within 2 business days (depending on your card issuer).

Repair Timelines

After we receive your device for repair, we’ll assess it and keep you informed. We strive to complete repairs as quickly as possible; processing at the warehouse may take up to 3 business days, after which the repair will begin.

How to Return an Item

  1. Send an email to sales@refurbphone.eu to request a return.
  2. We’ll email you an RMA (Return Merchandise Authorization) number. Clearly mark this RMA number on the outside of the package. Returns can only be processed with an official RMA number.
  3. Pack the device carefully. We’ll email you the return instructions.

Contact

Important Notes

  • Devices must be returned in the same condition as when received. Water/moisture damage or physical damage may void the warranty and/or result in an administrative fee to repair the device.
  • Always include all required information and the RMA number on the package to avoid delays.

Quick FAQs

How long do I have to cancel?

You have 14 calendar days from the date of receipt to cancel, followed by another 14 days to return the items.

How do I initiate a return?

Send an email to sales@refurbphone.eu to request an RMA number, then follow the return instructions.

What if my device arrives damaged?

Report shipping damage within 24 hours of receipt so we can help you quickly.

How long will it take to receive my refund?

We typically process returns within 3 business days of receipt. Refunds are issued within 3 days of inspection and usually appear within 2 business days (depending on the card issuer).

What does the warranty cover?

A 24-month warranty covers technical defects and manufacturing defects. We’ll try to repair the item first; if that’s not possible, we’ll offer a replacement.