Refunds

As part of the distance selling regulations, you are entitled to a refund even if there is nothing wrong with the goods received. You have 14 calendar days to cancel your order. This two-week cancellation period starts on the day you receive your package. You then have 14 days to return the goods to us. This applies to all customers in the European Economic Area (EEA).

The goods must be returned to us in the same condition as received and must not be damaged.

If a product is received damaged, this must be reported to us within 24 hours of receipt. You can contact us using the methods on the contact page. Failure to report the damaged device will result in an administration fee or a rejection of the device, at the company's discretion.

If there is any damage, including any of the below, we will not issue a refund at all or we may require you to pay an administration fee, which will depend on the severity of the damage, before the refund can be made. The amount of the handling fee is based on the costs required to return the device to a working Premium Refurbished device.

No refunds will be given if the goods are returned with any of the following or similar damage:

Premium Refurbished products

• Significant marks and scratches on the screen, side and back
• Cracks/dents
• Water damage
• Missing parts

Very good products

• Significant marks and scratches on the screen, side and back
• Cracks/dents
• Water damage
• Missing parts

Products used

• Significant stains and scratches on screen, side and back
• Cracks/dents
• Water damage
• Missing parts

Repair/Replacement

All our mobile phones and tablets come with a 24-month warranty, in addition to your statutory rights, unless otherwise stated. The warranty period starts on the day you receive the goods. We will offer to repair or replace your order if the goods ordered develop a defect during this period. We will always attempt to repair the goods first and will only offer a replacement if we are unable to repair the item in question.

How long will it take to process my refund?

From the date of your return, it can generally take up to 5 working days (excluding weekends and public holidays) for your package to be delivered to our warehouse and processed.

After receiving your return, the next step is for us to check the items. Once our checks are complete we will issue the refund. Please note that we will issue a refund within 7 days of receiving your returned item(s). Once the refund has been issued, the money should appear on your bank statement within 3-5 business days (how long depends on your bank card issuer).

We will keep you informed and email you once your package has arrived at our warehouse, and again when we have processed your refund.

How long will it take to process my repair?

It usually takes up to 5 business days (excluding weekends and holidays) from the date of your return before your package is brought back to our warehouse and processed.

After receiving your repair, the next step for us is to inspect the item(s). Once our checks are complete, we will proceed with the repair procedure.

We will keep you informed and will email you once your parcel is back in our warehouse, and again when we have processed your repair.

How do I return my item?

If you wish to return goods, please use the form in the link below to notify us

sales@refurbphone.eu

We will then send you an RMA number (Returns Merchandise Authorization) by email, which must be clearly stated on the outside of the return package. Please note that returns can only be processed if they are accompanied by an official RMA number.

If you would like more information regarding returns and repairs, please contact Refurb Phone on +351 920 070 728 or email us at sales@refurbphone.eu